Order Details 1) All items on this site are accurately described and priced at the manufacturer's recommended price. All prices marked are inclusive of V.A.T. 2) All item despatched, will be sent by FIRST CLASS POST to the address indicated by the customer, post and packing will be charged at the following rates,  10% for the United Kingdom, 15% for Europe and 20% for the rest of the world. Proof of Postage will be obtained at the time of postage, as Paul Bacon Diecasts cannot be held responsible for items lost in the post it is highly recommended that insurance is obtained at the time of purchase. Please ask for the cost of insurance for your order at the time of placing your order. 3) All items are to be paid in full before they can be despatched to the customer. 5) If you are unsatisfied with any item purchased from this site please contact us via email at  paul@bacon12.freeserve.co.uk  so i can then deal with your complaint. Replacement of any item or a refund can then be arranged at my discretion if required. I will need the original item to be returned to me, before despatch of the replacement, so I can monitor and improve my service and products. Contact Details Email  paul@bacon12.freeserve.co.uk   Telephone 07759933535    Int  +447759933535